Radley Goods

Orders are normally processed within 1–2 business days. Estimated transit time after dispatch is 5–10 business days, making the total estimated delivery time 6–12 business days from the order date. These are estimates rather than guaranteed delivery dates. Remote locations, peak periods, customs processing, carrier disruptions and severe weather may cause delays. Read our Shipping & Delivery Policy.

Standard shipping to Australia is free. No standard shipping charge is added at checkout. Any taxes, duties or government charges that Radley Goods is legally required to collect will be shown before you complete your purchase.

Some products may be dispatched by fulfilment partners located outside Australia. Products from the same order may be shipped from different locations and arrive in separate parcels. Radley Goods remains the seller responsible for your order, and split shipments do not create extra shipping charges.

When tracking is available, we will email your tracking number after dispatch. Tracking information may take several business days to update, particularly for international shipments. You can also use our Track & Trace page.

If your order has not arrived after the estimated delivery window, email info@radleygoods.com. We will investigate with the carrier or fulfilment partner. If tracking says “delivered”, first check safe locations, household members, neighbours, building reception and carrier notifications.

Yes. In addition to your rights under the Australian Consumer Law, Radley Goods offers a voluntary 30-day change-of-mind return period. Contact us within 30 days after receiving the product. The product must be unused, unworn and in substantially the same condition as received, with its original packaging, labels, accessories and components where reasonably possible.

Email info@radleygoods.com with your order number, the product you wish to return, the reason and photographs where relevant. If approved, we will send return instructions and the correct return address. Do not return an item to the sender address on the parcel unless we expressly tell you to do so. See our Returns & Refunds Policy.

For an approved voluntary change-of-mind return, you are responsible for return shipping unless we agree otherwise. If an item is faulty, unsafe, damaged in transit, incorrect or materially misdescribed, Radley Goods will pay reasonable return shipping costs where required by the Australian Consumer Law.

Contact us within a reasonable time and include your order number, a description and photographs or video where reasonably necessary. Under the Australian Consumer Law, a major failure may entitle you to choose a refund or replacement and compensation for reasonably foreseeable loss or damage. For a non-major failure, we may repair or replace the product or provide another remedy within a reasonable time. These statutory rights are not limited to 30 days.

Change-of-mind returns may not be available for personalised or custom-made goods, perishable goods, downloadable products or sealed hygiene products after opening. This does not remove your rights when a product is faulty, unsafe, damaged, materially different from its description or otherwise covered by a mandatory consumer right.

Email info@radleygoods.com as soon as possible. Changes and cancellations are not guaranteed once fulfilment has started or the order has been dispatched. This does not limit any right or remedy available under applicable law.

Prices for the Australian market are displayed and charged in Australian dollars (AUD), unless the website and checkout clearly show another currency. Your bank may apply its own currency-conversion or international transaction fees. The final total shown at checkout is the amount Radley Goods charges.

We accept the payment methods shown at checkout, which may include major credit or debit cards, PayPal, Shop Pay or another supported provider. Availability can depend on your device, location and checkout configuration. Payments are processed by Shopify and supported payment providers. Read our Billing Terms & Payment Policy.

Approved refunds are normally processed within 7 business days and returned to the original payment method unless another method is agreed or required by law. Your payment provider may require additional time before the funds become available.

Radley Goods collects and uses personal information to operate the store, process orders, provide support, prevent fraud and meet legal obligations. For details about collection, disclosure, international processing, cookies and your privacy choices, read our Privacy Policy – Australia.

Email info@radleygoods.com. Support hours are Monday to Friday, 09:00–17:00; Saturday and Sunday are closed. Emails sent outside business hours are answered on the next working day. For shipping enquiries, the Shipping & Delivery Policy states that Radley Goods aims to respond within two business days.

Purchases are subject to our Terms of Service, Billing Terms & Payment Policy, Shipping & Delivery Policy, Returns & Refunds Policy and Privacy Policy. Nothing in these policies excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.